Shipping and Returns

Shipping and Returns

Shipping Information

• Free shipping is available for all orders within the continental United States.
• Most orders ship within 1–2 business days.
• Delivery typically takes 2–8 business days, depending on location and carrier schedules.

Exceptions for Non‑Continental U.S.

Orders shipping to Alaska, Guam, Hawaii, and Puerto Rico may not qualify for free shipping. The following product categories are excluded from free shipping due to size, weight, or carrier restrictions:

• Ballistic vests and plates
• Survival foods
• All large packages

30‑Day Return Policy

SDP Inc is committed to your satisfaction and to meeting your personal and home security needs. We stand behind the quality of our products and offer one of the strongest money‑back guarantees in the personal protection and home security industry.

If you are not fully satisfied with your purchase, you may return your item within 30 days of receiving it.

To begin the return process, please contact us at (123) 456‑7891 to obtain a Return Authorization (RA) number. This number ensures your return is processed quickly and accurately.

Return Conditions and Restocking Policy

All returns must have a Return Authorization (RA) number. Once an RA number is issued, you will receive an email with detailed return instructions. Items must be returned and received before any credit can be issued.

Return Shipping

• Return shipping fees are the responsibility of the customer.
• Shipping fees are not eligible for credit.

Restocking Fees

• No restocking fee applies to items returned new, unused, and in original manufacturer condition.
• Items returned in used condition or in manufacturer packaging that cannot be reused are subject to a 30% restocking fee.
• Items that do not meet all return requirements may not be eligible for credit.

Condition Requirements

All returned items must:

• Be in the original manufacturer packaging
• Include all pieces, components, and accessories
• Be fully operational and in good working order

Items that do not meet these standards cannot be credited.

Apparel Returns

Apparel items—including boots, hats, helmets, shoes, and shirts—must be new, unused, and unworn to qualify for a return.

TASER Device Returns

TASER devices must remain sealed in their original manufacturer packaging unless you are certain you will keep the product.

• Once opened, a TASER is considered used, is subject to a 30% restocking fee, and can only be resold as a used item.

Applicable Restock Fees

A 30% restocking fee applies to the following items due to their sensitive nature, specialized components, or the inability to resell them once opened or used:

• TASER® devices
• Metal detectors
• Spy cameras
• Spy camera detectors
• Bug detectors
• GPS tracking devices
• Any items returned in used condition

Packages Damaged During Shipping

If your package arrives damaged during transit, please contact our support team at (123) 456‑7891 as soon as possible to report the issue. We will file a claim with the carrier on your behalf.

To ensure the claim can be processed, please keep the original packaging and provide photos of the damage. These images should be shared with us within 5 days of receiving the damaged package.

Defective Items Received

If an item appears not to be working or seems defective, it may be due to setup or operational oversight. Please contact us as soon as possible so we can help determine whether the issue is a product defect or a usage concern. If the item is confirmed to be defective, we will issue a Return Authorization (RA) number and arrange a replacement promptly.

 

Warranties

Warranty coverage varies by product and may range from 30 days to lifetime, depending on the manufacturer. Each warranty covers failures caused by defects in materials or workmanship that occur during normal use.

Warranty coverage does not apply to failures resulting from:

• Accidents
• Misuse or abuse
• Neglect or mishandling
• Improper application
• Alteration or modification
• Unauthorized service or repair

For items that are serviceable, any repair or service performed without prior approval from SDP Inc will void the warranty.

Lifetime Warranties (Registration Required)

Products covered by a lifetime warranty are protected against defects in materials or workmanship that occur during normal use. This warranty applies only when the product has been properly used and maintained.

The lifetime warranty does not cover failures resulting from:

• Accidents
• Misuse or abuse
• Neglect or mishandling
• Improper application
• Alteration or modification
• Unauthorized use or repair

For items that can be serviced, any repair or service performed without prior approval from SDP Inc will void the warranty. Unauthorized service makes the warranty invalid.

Lifetime Warranty Registration Requirements

Items covered by a manufacturer lifetime warranty must be registered within 30 days of receipt and delivery. Registration ensures your product is eligible for lifetime coverage.

To register, please email the following information:

Email: (Insert your warranty registration email address here)

Include the following details in your message:

• Date:
• Order #:
• Name:
• Full Address:
• Description of Item:

Once your registration is received, your warranty will be activated according to the manufacturer’s terms.

Lifetime Warranty Support & Process

For items covered under a Lifetime Warranty, please contact us at (123) 456‑7891 or email us with the details of the item failure. Be sure to include all required registration information so we can begin reviewing your claim promptly.

How We Assist

SDP Inc will evaluate the issue and determine the appropriate next step based on the warranty terms. Depending on the situation, this may involve repair or replacement of the item.

When Items Must Be Returned

Some products must be returned directly to the manufacturer before repair or replacement can be completed. Other items may not require a physical return to finalize the Lifetime Warranty process. We will provide clear instructions for your specific item.

Shipping Responsibilities

If an item must be returned to the manufacturer, the customer is responsible for the freight cost to send the item back. The shipping cost for the repaired or replacement unit sent to you is covered under the Lifetime Warranty policy.

International Shipping Policy

SDP Inc does not ship orders outside of the United States. International shipments are not allowed or permitted under any circumstances. All orders must be shipped to a U.S. address within our serviceable regions.

Refused Deliveries

If an order is shipped and the customer refuses delivery, the customer is responsible for all costs incurred. This includes any return shipping fees, carrier charges, and associated handling costs resulting from the refusal.